If you don't see your question here, feel free to email us at support@youngevity.com
How
do I Become a Member Online
Web
site Policies
What
is my user ID and password?
How
do I login to the Home office?
How
do I clear my internet cache?
How
do I sign up for the Weekly Newsletter?
Why
am I not receiving the newsletter?
Why
do I get an error when I try to download forms?
Where
do I find information about building my own web site?
Where
can I get graphics for my web site?
How
do I view my commission statement?
Why
do I need Macromedia Flash Player to view your site?
Where
do I send medical questions?
Setting
up your Personal Web Page
You
never charged tax before. Why are you charging it now?
I
thought that when someone signs up as a customer/member, or as an associate,
since they are members of a wholesale buying club (by paying $6 or $10)
they are not required to pay nor collect sales tax, since the products
are not being sold at retail. Is this NOT the case?
Why
are you collecting sales tax in my state when you are headquartered
in and incorporated in California?
What
is the status of interstate commerce being exempt from sales tax?
I
was overcharged on sales tax. How do I get a credit?
When
I enter my order online the wrong tax rate for my district comes up.
How do I change that?
I
have a resale license/permit and a business address. I already collect
taxes on my sales. Do I pay sales taxes to Youngevity or to my state?
I
have a resale number on file with Youngevity. My customers pick up their
orders from me and then I send the order and payment to Youngevity to
record. Will sales tax be charged on those orders?
What is my user
ID and password?
Please contact Youngevity customer service at 1-800-982-3189 and they
will be happy to issue you a login and pin number.
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How do I login to
the Home office?
After you receive your login and pin, you may go to The
Home Office to place your order and view your downline, or follow
the link to the home office from Youngevity
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How do I clear my
internet cache?
An excellent guide for clearing your browsers cache files is located
at http://www.flalottery.com/lottery/faq/cache.shtml
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How do I sign up
for the Weekly Newsletter?
If you would like to subscribe to the weekly newsletter, please subscribe
to our mailing list by clicking HERE,
or by sending an email to news-request@youngevityonline.com, with SUBSCRIBE
in the body of the email. You may leave the subject line blank.
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Why am I not receiving
the newsletter?
If your email program is set to send mail in HTML or RICH TEXT format,
subscribe attempts will be unsuccessful. This is a security precaution
to avoid possibly damaging scripts being sent to the mail server.
To turn off Rich Text and HTML in Microsoft Outlook 2000, click on Tools/Mail
Format and choose "Plain Text" in the first "drop down" box. You may
also specify individual emails be sent in plain text format by clicking
on Format, and choosing "Plain Text". If you are using a mail program
other than Microsoft Outlook, check your help files for instructions
on sending email in Plain Text format.
If you are still unable to receive the Youngevity Newsletter your Internet
provider may be blocking this type of e-mail. We are, however, working
on our end to help overcome this and lessen these occurrences.
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Why do I get an
error when I try to download forms?
First you want to be sure you have Adobe Acrobat Reader installed to
be able to view the online forms. Please visit
http://www.adobe.com/products/acrobat/readstep.html to download
and install the program. Detailed instructions are located at the Adobe
web site.
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Where do I find
information about building my own web site?
You may download a file outlining Youngevity web site policies at this
address.
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Where can I get
graphics for my web site?
There are graphics for your web site available for download here.
Please let us know if you have any further questions.
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Why do I need Macromedia
Flash Player to view your site?
The Youngevity web site is enhanced with Macromedia Flash. While you
don't need the Flash player to view the site, it will not be fully functional
nor will you be able to see the flash animations on the site. You may
download the Flash Player at Macromedia.com.
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Where do I send
medical questions?
We are fortunate to have a link on
the Youngevity Web site to the
Longevity Institute. The Longevity Institute is a non-profit research
and information entity, which provides information linking nutrition
and good health and information about the health benefits of nutritional
supplements. Edmond de Vroey, MD is the director of the Longevity Institute
and the author of the Longevity Institute Newsletters. Dr. de Vroey
has worked for over thirty-five years in clinical medicine and research,
with practice in surgery, obstetrics, endocrinology, and tropical diseases.
Dr. de Vroey is an expert in the field of nutrition, nutraceutricals
and medical computing. The site is filled with fascinating information!
Make sure to bookmark the Longevity
Institute for easy reference (Ctrl+D) and to email "Doc
Ed" if you have any medical questions.
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Personal
Web Page Set up
This feature is only available to Associates and above.
Let
us first assume you have not set up your Web Page yet, this will guide
you step-by-step to help you with this process. https://youngevityonline.com/o/mktg/tour-editor.php
Changing your address*, fax or phone number, can only be done by The
Youngevity Customer Service Staff. You may either call the Home Office
at 800-982-3197 and speak to customer service or email
us .
*note:
if you decide to change your address the new address this will be the
address we will mail any correspondences to, and your commissions check!
Your
email address you are able to change yourself online in Private Office
( Change your Email address ).
How
do I view my commission statement
Login to the home Office and Click on the Business Tab. Then Click on "Commissions" to view monthly Commissions.
You
never charged tax before. Why are you charging it now?
We have been contacted by a number of states and informed that we are
obligated to collect sales taxes on their behalf. Independent sales
representatives are considered by the states to establish a company
as doing business in that state. As we are a law-abiding company we
are complying with the states. We are not collecting California sales
taxes except in California. The sales taxes we collect are remitted
to the various states based on the ship-to address of the order.
For free, anyone can go to www.thestc.com, click on “Lookup Rates” and find the tax rates for a zip code. But it won’t tell them if shipping is taxable or what products are taxable.
I
thought that when someone signs up as a customer/member, or as an associate,
since they are members of a wholesale buying club (by paying $6 or $10)
they are not required to pay nor collect sales tax, since the products
are not being sold at retail. Is this NOT the case?
The price at which an item is sold or the method of sale do not what
determine taxability for sales taxes. What the customer will do with
the product is what determines whether or not sales tax should be charged.
Sales are tax exempt under all of the following circumstances:
- the customer has a valid resale permit/license,
- the customer will resell the items to another party,
- and they collect sales tax
when they sell it and remit it to the state in which they do business.
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Why
are you collecting sales tax in my state when you are headquartered
in and incorporated in California?
Most of the states have laws stating that any company that advertises
in or has sales representatives in their state must collect sales tax
on behalf of that state. We have thousands of associates in your state
and their presence means we are required by law to collect sales taxes.
We have tried not to collect sales taxes on sales outside of California,
but the laws in most states are not in our favor. So we have had to
comply. If we do not collect taxes in these states we will end up paying
the taxes later plus interest and penalties.
The taxes we collect from you are returned to your state and district
and are not kept in California.
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What
is the status of interstate commerce being exempt from sales tax?
Only companies that sell only on the internet are currently exempt from
collecting sales taxes on sales shipped to states outside the one their
business is in. Most of the states have laws stating that any company
that advertises in or has sales representatives in their state must
collect sales tax on behalf of that state. States have informed us that
we are responsible for collecting their sales tax on sales shipped to
their state. There have been a number of court cases and all of them
were decided in favor of the states. The taxes we collect from you are
returned to your state and district and not kept in California.
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I
was overcharged on sales tax. How do I get a credit?
Please give Customer Service the order number(s) on which you think
you were charged incorrectly and why you think the amount is wrong (no
tax on certain items in your state, tax rate incorrect, no tax on shipping
in your state, you are a reseller, etc.). We will investigate and will
either give you a credit or contact you with why we believe the tax
is correct.
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When
I enter my order online the wrong tax rate for my district comes up.
How do I change that?
Go to change the ship-to address and hit enter until the city/county
dialogue box comes up. It will show all the city/county options for
your zipcode and their tax rates. Select the correct rate for where
you live and continue with your order. You will have to do that every
time you place an order.
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I
have a resale license/permit and a business address. I already collect
taxes on my sales. Do I pay sales taxes to Youngevity or to my state?
Youngevity does not require its sales associates to have a sales tax
license or resale permit. If you have a store or a business address,
a business license, and a resale permit/license, when you file the correct
paperwork with us we will waive the taxes on your purchases as long
as your number is valid.
If you wish Youngevity to collect and pay the taxes for you, do not
file your resale information with us and we will continue to collect
sales taxes on your sales. However, if you sell products for more than
what Youngevity is charged you, your state will expect sales taxes on
the full sales price and may require you to have a resale license/permit.
When you sell products and collect money, you are required to collect
the sales tax based on your selling price.
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I
have a resale number on file with Youngevity. My customers pick up their
orders from me and then I send the order and payment to Youngevity to
record. Will sales tax be charged on those orders?
Sales taxes are based on the ship-to address. If you put the ship-to
address as your address on the orders, then the system should see that
you have a resale number on file and not charge sales tax.
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